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Transformational Change Agent Pipeline

Job Description


Fannie Mae provides reliable, large-scale access to affordable mortgage credit in communities across our nation. We are the leading source of funding for housing in America, which means more people can buy or rent a home. We are focused on sustaining the housing recovery, improving our company, and leading change to make housing better. 
Way of Working - Lean Management 
Would you like to support our Way of Working (WoW) transformation? We are looking to build our network of potentially interested candidates with a Lean Management and/or change management background and invite you to share your information with us. We would like to learn more about your background. If there is a potential match, we may contact you and share further information about exploring upcoming opportunities at Fannie Mae.

For more information about Fannie Mae, visit http://www.fanniemae.com/progress
**Please note that this invitation is NOT an active opening/posting. Submitting an application constitutes an expression of interest in future similar active openings at Fannie Mae. A recruiter will review your qualifications and, if an active opening becomes available in the future that meets your skill set, you may be contacted.**

What is Way of Working (WoW)?

The Way of Working system is a holistic approach to increasing team efficiency and effectiveness. Through WoW and the new practices and tools we adopt, we change the way we work in a meaningful way. These changes to how we do our work every day become ingrained in our culture, and ultimately we improve the customer experience, the employee experience, our ability to innovate, the quality of our products and services, and other areas of our business. WoW is centered around the disciplines of Lean management.

Principles of WoW

WoW is rooted in Lean Management principles that will drive a culture shift where we will challenge ourselves to constantly seek out better ways of doing our work. It encourages the raising of problems and it celebrates Fannie Mae’s greatest asset – our people. Under WoW, the improvements come from those closest to the work and the system is supported by leaders that are highly focused on coaching and developing people.

WoW is supported by a series of Lean management tools that actually change the way we work in a meaningful way through, for example, the use of daily huddles, structured problem solving methodologies, defining standard work and robust coaching and feedback. These tools work in conjunction with one another and taken together represent the integrated and holistic nature of the Lean management system.

What is a WoW Change Agent?

WoW Change Agents play an important role in adoption of the new Ways of Working. They work alongside the business, help identify areas for improvement, conduct training, help colleagues develop actionable plans, and coach colleagues in the new ways of working. WoW Change Agent support is critical for providing consistency in how the lean tools are used and ensuring best practices and continuous improvement activities are shared across all teams. This is a new role at Fannie Mae that will be growing as we continue to deploy WoW across the enterprise.



Key Job Functions


  • Support the Way of Working initiative through direct, personal engagement with business Leaders.
  • Support the design and implementation of the WoW framework for repeatable side-by-side coaching/guidance in support of a phased implementation of Lean Management approaches.
  • Support the analysis and reporting to business leadership the adoption and/or resistance to the new Way of Working, including escalating identified roadblocks to execution of the business strategy.
  • Build relationships to enable effective influencing of decisions.
  • Support assigned business leads with adoption and impact measures across four critical dimensions of customer satisfaction, effectiveness or quality, efficiency, and employee engagement.
  • Travel may be required up to 25%
  • DC & VA candidates must be open to working in either location as you may be required to rotate between offices. 

Transformational Change Agent I

  • Work is generally moderate to high in scope and complexity. Knowledge is applied to resolve routine to non-standard issues, as necessary. Work may be done independently or under limited supervision.
  • Bachelor’s degree or equivalent required, Master’s degree preferred.
  • 4+ years’ experience required, 6+ years’ experience preferred.


Transformational Change Agent II

  • Work is generally high in scope and complexity. Develops solutions and resolves a wide range of issues, as necessary. Work may be performed without direction. Typically participates in determining objectives of and approaches to assignments.
  • Bachelor’s degree or equivalent required, Master’s degree preferred.
  • 5+ years’ experience required, 7+ years’ experience preferred.


Transformational Change Agent III

  •  Notable depth of technical and/or organizational experience.  Develops solutions and resolves the most complex issues, as necessary with no or limited direction from leadership. Uses knowledge of specialty areas and full knowledge of related disciplines. Work is typically performed without direction.
  • Synthesizes complex and disparate information into concise insights for executive audiences.  Engages senior stakeholders to develop or refine insights without oversight.  Independently thinks through complex stakeholder engagement plans.
  •  Assist in mentoring staff in the tools required by methodology to obtain results and maintain controls after implementation. Plan, document, and manage the performance of subordinate managers and/or staff. Provide for professional or technical growth through assignment, mentoring, or training.
  •  Bachelor’s degree required, Master’s degree preferred.
  •  6+ years’ experience required, 8+ years’ experience preferred.

Req ID: 59917