Hiring During COVID-19: Fannie Mae is hiring for all open positions as we deliver on our mission of providing stability, liquidity, and affordability to the housing market during this critical time. All interviews and onboarding are conducted virtually. We look forward to connecting with you. Learn more

SalesForce Business Analyst IV

Job Description

THE COMPANY

Fannie Mae provides reliable, large-scale access to affordable mortgage credit in communities across our nation. We are the leading source of funding for housing in America, which means more people can buy or rent a home. We are focused on sustaining the housing recovery, improving our company, and leading change to make housing better.

Join our diverse, high-performing team and make a difference as we work together to enable access to a good home.

JOB INFORMATION

Examine, assess, and document business operations and procedures of operating for administrative unit. Relate these procedures to IT/IS systems and applications that are designed to enable the operating unit to accomplish its objectives. Assist operating unit staff by developing reports, downloads, and analyses from discipline-specific systems and applications. Provide input to IT/IS specialists in development projects to assist in developing specifications and functionalities in IT systems.

KEY JOB FUNCTIONS

  • Assess business operations and processes of assigned office or business unit to identify inefficiencies in procedures, information flows and handoffs, decisions, communications pathways and ways in which systems supporting these can be enhanced.
  • Participate in meetings and projects with client staff, project managers, and developers to automate, upgrade, or expand applications that accomplish business operations of assigned work unit(s).
  • Create, design, and format technical specifications including descriptive text, process flows, and other information needed to describe required system changes for development, QA, and other units; serve on project team accomplishing these functions.
  • Provide support to applications in production by tracking production problems and troubleshooting them to sustain application in production.
  • Develop queries, analyses, or reports from applications for operations or management staff of assigned business unit(s), or develop specifications for such queries or analyses to be performed by others.
  • Serve as team, project, or technical lead in project involving definition of business processes or development of technical/business specifications for new or modified business management or operational software.


EDUCATION

Education Level Required (if any)
Bachelor Degree or Equivalent
Education Level Preferred(if any)
Master or Other Advanced Degree
Area of Study Required (if any)
Area of Study Preferred(if any)
Accounting, Business, Computer Science or Finance
Certifications Required (if any)
Certifications Preferred(if any)

MINIMUM EXPERIENCE
6-8 years of related experience

SPECIALIZED KNOWLEDGE & SKILLS
  • A minimum of three years of experience working in Salesforce CRM platform as an advanced user or as a business analyst is required.
  • Demonstrated ability for problem solving and critical thinking is highly desired.
  • Ability to create advanced reports, dashboards and data quailty management is desired.
  • Some experience with requirement management, testing management is welcome.


EMPLOYMENT

As a condition of employment with Fannie Mae, any successful job applicant will be required to successfully complete a background investigation.

Fannie Mae is an Equal Opportunity Employer.


Req ID: 59755