Director Business Operations - Enterprise Workplace and Real Estate

Job Description


Fannie Mae provides reliable, large-scale access to affordable mortgage credit in communities across our nation. We are the leading source of funding for housing in America, which means more people can buy or rent a home. We are focused on sustaining the housing recovery, improving our company, and leading change to make housing better.

Join our diverse, high-performing team and make a difference as we work together to enable access to a good home.

Operate with considerable latitude in performing highly complex duties related to performance management, financial management, compliance/operational discipline, and staffing issues for a business unit or a corporate office headed by an officer. Provide value-added expertise in developing new concepts, techniques, and standards. Utilize wide-ranging experience to conduct research and problem-solving on highly significant matters. Assume a lead role within the team. May also have Project Management Office responsibility. Reports to a Vice President.

  • Assume a key role in developing, implementing, and monitoring strategies to achieve the unit's long-term goals and objectives. Recommend actions.
  • Manage day-to-day administrative matters related to budget, technology, space, and procurement, among others. Collaborate with staff in improving internal administrative processes. Oversee financial management of budgets, including allocations.
  • Develop, track, and assess key performance measures across the business unit. Develop management reports. Provide relevant data for unit monthly reports.
  • Coordinate with Human Resources in planning and managing the staffing needs of the unit.
  • Manage regulatory, SOX, and corporate compliance efforts. Manage information classification and security and privacy matters.
  • Support company-wide, board/executive level, and external communication and presentation requests.
  • May perform highly complex projects or participate as a team member on projects at the highest level of complexity.
  • May also have Project Management Office responsibility.


  • Bachelor's Degree or equivalent required
  • Master’s Degree preferred
  • 8+ years of related experience.
  • Prior experience leading operations for a real estate organization at a large national or international company required.
  • Prior experience translating data into business terms and ability to create succinct dashboards is required.
  • Finance and budget management experience is required. Will build governance around the budget and drive accountability throughout the organization.
  • Exceptional relationship management skills.
  • Experience identifying and solving complex business problems and influencing others to be part of the solution.
  • Ability to hold themselves accountable.
  • Local and some occasional overnight travel is required.

As a condition of employment with Fannie Mae, any successful job applicant will be required to successfully complete a background investigation.
Fannie Mae is an Equal Opportunity Employer.

Req ID: 58837