Senior Market Insights Researcher

Job Description


Fannie Mae provides reliable, large-scale access to affordable mortgage credit in communities across our nation. We are the leading source of funding for housing in America, which means more people can buy or rent a home. We are focused on sustaining the housing recovery, improving our company, and leading change to make housing better.


Join our diverse, high-performing team and make a difference as we work together to enable access to a good home.



Fannie Mae’s Economic and Strategic Research (ESR) unit based in Washington, DC is currently searching for a well-qualified Market Insights Researcher who will lead and execute market research across consumers, lenders, and investors to provide insights on relevant topics related to economics, demographics, and housing to guide strategy setting, inform key initiatives and position Fannie Mae as an industry thought leader. The incumbent will demonstrate success in using research results to identify business implications and solve business issues around topics such as, attitudes/behaviors, customer satisfaction and loyalty, lender/consumer housing sentiment, segmentation and product development.


  • Proactively and actively partners with business units from project scope and design to defining and executing research projects that deliver actionable findings to address business needs.

  • Leads, designs, and executes primary and secondary research initiatives, both qualitative and quantitative, using advanced research methods and statistical analysis techniques.

  • Analyses and interprets data to identify patterns and solutions around consumer attitudes/behaviors and mortgage lending to; converts complex data and findings into understandable tables, graphs, and written reports, including research reports and white papers.

  • Communicates results and their implications in a manner that will be easily understood by non-technical professionals and the media; advises and influences business units and their respective key stakeholders on how to best use research findings using executive summaries, dashboards, and commentaries.

  • Manage and collaborate with external research vendors to ensure timely deliverables, ROI and contract compliance while minimizing overall spend.


  • Bachelors degree in a relevant quantitative field (e.g., psychology, behavioral economics, marketing sciences, social sciences, etc)
  • Masters degree, a plus



6 years of related experience



  • 6-8 years of applied experience delivering research insights to drive business strategies
  • Financial services experience, a plus
  • Solid knowledge and experience with a broad array of research methodologies
  • Proven leadership in designing and executing complex research projects to address various business topics, across customer satisfaction/loyalty, attitudes/behaviors, product development, brand positioning, usability, customer journey, messaging/value proposition, social media listening, etc.
  • Strong project-, vendor-, and client-management, collaboration, and influencing skills, working with various parties such as IT, procurement, business leads, and research vendors in rolling out research projects to ensure timely deliverables with quality
  • Strong analytical skills in using software to conduct statistical analyses, with solid knowledge of advanced analytics including skills with self-serve survey platforms, like Qualtrics.
  • Extremely organized, with the ability to manage multiple projects and quickly react to changing business needs while meeting firm deadlines
  • Strong ability to play a strategic consultant or advisor role in advising internal clients on research design and driving business implications.
  • Excellent verbal and writing communication skills in presenting research insights, writing (and publishing in some cases) research reports, and leveraging research insights to influence across the company.



As a condition of employment with Fannie Mae, any successful job applicant will be required to successfully complete a background investigation.


Fannie Mae is an Equal Opportunity Employer.

Req ID: 58298