Fannie Mae Careers

Application Support Analyst II

Washington, District of Columbia; Reston, Virginia
Information Management

Job Description


Fannie Mae provides reliable, large-scale access to affordable mortgage credit in communities across our nation. We are the leading source of funding for housing in America, which means more people can buy or rent a home. We are focused on sustaining the housing recovery, improving our company, and leading change to make housing better.

Join our diverse, high-performing team and make a difference as we work together to enable access to a good home.

For more information about Fannie Mae, visit


Provide support to office or business unit users of proprietary or custom application software. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. May extract data, format and run reports, or perform specific analytical functions using application. May have substantial subject matter knowledge of business unit discipline. Includes both staff in corporate facility supporting use of business-specific applications to corporate staff, or staff providing product support to customers using proprietary software.


  • Study business processes in client or host unit and how they are automated. Examine business processes in unit to determine how they could be translated into requirements for IT applications.
  • Assist staff in unit with use of application that automates or executes their business processes.
  • Develop data extractions or develop reports from requests or requirements stated by clients. Use database, report writer, data mart, or specialized applications to generate reports or analyses.
  • May support application(s) in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application.
  • Track production issues and report periodically to group charged with monitoring uptime and efficiency of production application.
  • Participate in project meetings to plan rewrite of addition to application in production or being revised for release into production.


  • Bachelor's Degree or equivalent required



  • 2+ years of related experience



  • Required
    • Strong communication skills.
    • A+ or Net-Plus certified
    • Strong technical knowledge of Win 10, Android & MAC OS
    • Working knowledge of MS OneDrive; Cloud computing and SharePoint
    • Proficiency with MS-Office 365 Suites
    • Knowledge of Networking Infrastructure
    • Experience receiving Incoming calls on the hotline & coordinate with clients Onsite/offsite 365/7.
    • Familiar with Daily Metrics Ticketing process and should have a good knowledge of Service Now ITSM
    • Data Analytics  - (Tableau or other dashboards


  • Desired
    • MCP
    • ITIL V3 Certification  



As a condition of employment with Fannie Mae, any successful job applicant will be required to successfully complete a background investigation.


Fannie Mae is an Equal Opportunity Employer.



Req ID: 56217