Fannie Mae Careers

Employee Relations Intake Associate

Washington, District of Columbia
Human Resources

Job Description

At Fannie Mae, we believe in transforming the power of home. We’re proud of the work we do to support the housing market, and as America’s housing partner, the strength of our business today reflects much more than 80 years of opening doors. It reflects the relationships we’ve built with our customers, the innovative solutions we continue to bring to the market, and the hard work of a talented and inclusive workforce.
Joining our team means being part of an organization that is moving with urgency to create housing opportunities for future generations of American homeowners and renters. We are leaders in our industry and pride ourselves on leveraging the rich diversity of our employees. We are powered by our collaborative, inclusive, and committed workforce. Our business depends on it.

For more information about Fannie Mae, visit

Advise and provide support to business unit clients and Human Resources (HR) partners on a variety of employee relations matters, including, but not limited to, coaching employees and managers through performance management issues and policy interpretation. Collaborates within HR to enforce employee policies, practices, processes and procedures that promote a safe, transparent and productive work environment.

  • First point of entry to intake employee relations issue to gather facts and determine appropriate next steps which may result in transferring the matter to the HR Employee Relations team.
  • Research company policies, procedures, guidance, etc., to understand and assess the applicability of such to issues that arise in employee/company interactions.
  • Collaborate and consult closely with the HR Employee Relations team to review/resolve issues across all business units of the company.
  • Partner with the HR Employee Relations teams to sustain positive employee relations programs and best practices.
  • Provide consistent guidance and interpretation of the company policies.
  • Participate in training to business unit clients, Human Resources, and other stakeholders related to employee relations and HR compliance issues.
  • Bachelor's Degree or equivalent required    
  • 4+ years of related experience
  • At least four years of HR-related experience.
  • HR experience particularly in situations involving influencing and coaching.
  • Knowledge and practical experience with employee relations issues.
  • Demonstrate excellent organizational skills and attention to detail.
  • Excellent verbal and written communications skills; ability to appropriately tailor messaging depending on audience.
  • Demonstrate proven experience with dispute resolution and negotiation skills.
  • Proven track record of working independently to achieve key results, while keeping management and colleagues abreast of critical issues.
  • Strong interpersonal skills and able to effectively communicate with all levels of manage.
As a condition of employment with Fannie Mae, any successful job applicant will be required to successfully complete a background investigation.
Fannie Mae is an Equal Opportunity Employer.

Req ID: 56145