Fannie Mae Careers

Application Support Analyst III

Reston, Virginia
Information Management


Job Description

THE COMPANY

Fannie Mae provides reliable, large-scale access to affordable mortgage credit in communities across our nation. We are the leading source of funding for housing in America, which means more people can buy or rent a home. We are focused on sustaining the housing recovery, improving our company, and leading change to make housing better.

Join our diverse, high-performing team and make a difference as we work together to enable access to a good home.

For more information about Fannie Mae, visit http://www.fanniemae.com/progress

JOB INFORMATION

Provide support to office or business unit users of proprietary or custom application software. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. May extract data, format and run reports, or perform specific analytical functions using application. May have substantial subject matter knowledge of business unit discipline. Includes both staff in corporate facility supporting use of business-specific applications to corporate staff, or staff providing product support to customers using proprietary software.

KEY JOB FUNCTIONS

  • Study business processes in client or host unit and how they are automated. Examine business processes in unit to determine how they could be translated into requirements for IT applications.
  • Develop data extractions or develop reports from requests or requirements stated by clients. Use database, report writer, data mart, or specialized applications to generate reports or analyses.
  • May support application(s) in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application, or confer with less senior staff attempting to restore job or report.
  • Participate in project meetings to plan rewrite of addition to application in production or being revised for release into production. May serve as project lead in project to plan revisions to application.
  • Track production issues and report periodically to group charged with monitoring uptime and efficiency of production application.
EDUCATION  
  • Bachelor's Degree or equivalent required    

MINIMUM EXPERIENCE  
  • 4+  years of related experience

SPECIALIZED KNOWLEDGE & SKILLS  
 
  • Knowledge of IT Change Management processes required
  • Knowledge of Problem Management and Incident Management is a plus
  • Ticketing system experience preferred such as ServiceNow
  • Understanding of network infrastructure and networking fundamentals
  • Familiarity with Information Security and Software Deployments
  • Open to non-traditional work schedule (Thursday - Monday)

 

 
EMPLOYMENT

As a condition of employment with Fannie Mae, any successful job applicant will be required to successfully complete a background investigation.
 
Fannie Mae is an Equal Opportunity Employer.

Req ID: 55890