Fannie Mae Careers

Application Support Manager

Reston, Virginia; Plano, Texas
Information Management


Job Description

THE COMPANY

Fannie Mae provides reliable, large-scale access to affordable mortgage credit in communities across our nation. We are the leading source of funding for housing in America, which means more people can buy or rent a home. We are focused on sustaining the housing recovery, improving our company, and leading change to make housing better.

Join our diverse, high-performing team and make a difference as we work together to enable access to a good home.

For more information about Fannie Mae, visit http://www.fanniemae.com/progress

JOB INFORMATION

Fannie Mae's Production Support team in Reston, VA or Plano, TX is looking for an Application Support Manager that will manage staff who provide support to office or business unit users of proprietary or custom application software. Supporting applications may include answering technical questions, troubleshooting problems, and guiding users to gain productive use of software. Guide staff to extract data, format and run reports, or perform specific analytical functions using application. Manage efforts to maintain application in production, including troubleshooting stoppages, repairing bugs, documenting application performance, and coordinating with technology infrastructure management.

KEY JOB FUNCTIONS

  • Confer with management of units whose applications are being supported, with management of technology infrastructure units, and with management/staff of development units to coordinate efforts to support applications in production.
  • Monitor daily production of assigned applications and track issues requiring the unit's support or input from other units. Provide guidance or technical input to staff dealing with bugs, production issues, and the like.
  • Assign staff to support efforts, development/upgrade/patch/installation, or other projects. May work on individual projects as well.
  • Serve as technical resource on development, installation, upgrade, or other project being staffed by unit. Participate in project planning and coordinate with project manager or management of other units participating in project.
  • Document and manage the performance of subordinate managers and/or staff. Provide for professional or technical growth through assignment, mentoring, or training.
  • Plan and manage the unit's budget. Approve expenditures or budget transfers.

EDUCATION

  • Bachelor's Degree or equivalent required

MINIMUM EXPERIENCE

  • 6+ years of related experience

SPECIALIZED KNOWLEDGE & SKILLS

Required

  • Consult with management of other business units, technology infrastructure units and development groups whose applications are being supported to coordinate efforts to support applications in 24/7 production environment
  • Ability to provide guidance or technical input to staff dealing with bugs, production issues, and the like
  • Monitor daily production of assigned applications and track issues requiring the unit's support or input from other units
  • Must have working experience with UNIX and LINUX environments
  • Working experience in MyServices/Service Now or equivalent ticketing system
  • Good understanding of database concepts (Oracle, SQL Server, PostgreSQL)
  • Experience supporting applications in a Java environment using WebLogic, TomCat and JBoss
  • Successfully assign staff to support efforts, development, upgrade, patch, installation, or other projects. May work on individual projects as well
  • Serve as technical resource on development, installation, upgrade, or other project being staffed by unit. Participate in project planning and coordinate with project manager or management of other units participating in project
  • Document and manage the performance of subordinate managers and/or staff
  • Provide professional or technical growth through assignment, mentoring, or training

Desired

  • Database and programming background in Java
  • Experience with AWS or cloud technologies
  • AWS Certified or other cloud certifications would be a plus
  • Ability to be self-motivated and be able to lead your team in high stress environments  

EMPLOYMENT                

As a condition of employment with Fannie Mae, any successful job applicant will be required to pass to successfully complete a background investigation.

 

Fannie Mae is an Equal Opportunity Employer.


Req ID: 55447