Fannie Mae Careers

Operations Analyst I

Herndon, Virginia; Dallas, Texas; Washington, District of Columbia; Urbana, Maryland
Business Processes

Job Description


Fannie Mae provides reliable, large-scale access to affordable mortgage credit in communities across our nation. We are the leading source of funding for housing in America, which means more people can buy or rent a home. We are focused on sustaining the housing recovery, improving our company, and leading change to make housing better.

Join our diverse, high-performing team and make a difference as we work together to enable access to a good home.

For more information about Fannie Mae, visit


The Operations Analyst ensures accurate and timely execution of our business transactions by clearly understanding our customers' needs and end-to-end business processes. Manages, executes, monitors, and validates production transactions/activities to ensure accuracy and adherence to guidelines and mitigation of operational and financial risk. The analyst owns resolution of customer transaction reporting, processing, accounting and control issues. Works under general supervision to manage business process of low to medium complexity and/or support a production process of high complexity.


  • Monitor, analyze and accurately execute low to medium complexity transactions to support business operations
  • Build relationship with internal partners and external customers and vendors, working with them to optimize and enhance our integration and business results
  • Work across business units to improve monitoring, discover issues, mitigate risk and deliver better value to the customer
  • Adhere to internal controls and provide support for audit and regulatory reviews
  • Identify and resolve customer transaction reporting, processing, accounting and control issues
  • Raise technical issues, report them to our technology partners and leadership. Support (as requested) the technology group by testing system enhancements.


  • Bachelor's Degree or equivalent required


  • 1+ years of related experience


  • Analyze information obtained from management to conceptualize and define operational problems.
  • Basic ability to work independently and manage one’s time
  • Business understanding of mortgage industry and industry terms
  • Communication skills – will need the ability to communicate professionally at all levels with internal and external partners
  • Solid Business Writing Acumen – will need the ability to communicate effectively via writing, document and record project progress, analysis results and findings, key issues, etc.
  • Problem Solving – Ability to identify operational and process issues and collaborate to identify solutions.
  • Collaboration – Will need to be a good partner and collaborate well with others including various groups throughout the organization and servicing partners.
  • Analysis – Ability to analyze data and thoroughly review multiple data points to root cause and determine appropriate resolution or remediation                                     


As a condition of employment with Fannie Mae, any successful job applicant will be required to successfully complete a background investigation.


Fannie Mae is an Equal Opportunity Employer.

Req ID: 55269